Any claims for misprinted/damaged/defective items must be submitted within 15 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 28 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. If you notice an issue on the products or anything else on the order, please send us an email at [email protected] or use the Contact Us form located in the About us section of the menu. You can also send us a direct message to our Instagram page: @epilogio. Please contact us before returning your items.
If you provide an address that is considered insufficient by the courier, the shipment will be returned to us. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Refunds & Exchanges
It takes 2–7 business days to fulfill an order. Shipping time depends on product availability and delivery destination. We will notify you via email confirmation when an order has been received, fulfilled and sent out for shipment.